Help Center

Floor Your Home has been working alongside some of the most experienced and renowned fitters within the hardwood flooring industry.

As a commitment and on-going service to our customers, we offer a recommended fitting service. By purchasing from us you will receive peace of mind knowing that your floor is in the right hands and will be installed correctly. To take advantage of this either leave a note at checkout, email or phone us and we will be more than happy to assist you.

Yes! Floor Your Home have 8 stores all over the UK & we are growing rapidly. Please see our store locator for your nearest store.

We take online security extremely seriously and are committed to making shopping with us as secure as possible. All transactions and payments through SSL and are processed directly by Shopify payments or Paypal. 

If you feel you do not want to input your card details online you can still proceed with your order by calling our sales team with your order on 01384 237 000. We will be glad to assist you with your order.

We operate an Easy delivery system as follows:

Easy 1 Delivery
Our easy 1 delivery charge of £4.99 applies on all Orders Under 2KG within the UK Mainland. 

Easy 2 Delivery
Our easy 2 delivery charge of £14.99 applies on all Orders 2.1KG-15KG within the UK Mainland. 

Easy 2 Delivery
Our easy 3 delivery charge of £29.99 applies on all Orders 15KG-50KG within the UK Mainland. 

Sample Product Charges
Postage and packaging of up to 3 samples is charged at £5. This charge will be refunded on placement of any order using the discount code included with your samples.

Currently we are offering Free Delivery on orders over £400.

Most orders are dispatched from stock within 48 hours of receiving your order. Our standard delivery service takes up to 48 hours once the order has been dispatched. So normal lead time from order to delivery is 3-4 days excluding weekends.

In the unlikely event that we don’t have sufficient stock or if there is any other issues regarding your order we will notify you within 24 hours, but usually much sooner during working hours, excluding weekends. You will then be offered the choice of cancelling your order for a full refund or waiting until the date the product will come back into stock (typically 1-6 weeks).

While our couriers have been selected based on service and quality control, things can go wrong on rare occasions. It is extremely important to check the packaging for any visual damage to the goods on arrival. No claim with regards to damaged items can be made after the courier has left the delivery address, unless the product has been signed for as ‘damaged on delivery’. We will then make further arrangements with you to replace the damaged goods at the earliest possible date. We request that you contact us directly as soon as possible to make sure we are aware of the problem either by email: orders@floor-your.home.co.uk or telephone: 01384 237 000. 

We can easily cancel or amend your order at any time up until the goods have been dispatched by us. If you need to cancel or amend your order you can contact us by email: orders@floor-your-home..co.uk or telephone: 01384 237 001.

After your order has been dispatched you still have the right to cancel your order, up to 14 days after you have received the goods under the Distance Selling Regulations 2000.

To cancel your order after it has been dispatched you must inform us by email: orders@floor-your-home..co.uk Find out more details about Returns & Refunds here.

You can contact our sales team regarding your order at orders@floor-your-home..co.uk or by calling us on 01384 237 000.